Informativa sulla privacy

Last updated: February 24, 2026

I. INTRODUCTION
Thank you for your interest in the website of CanadianSIM (“CanadianSIM” / “we” / “us” / “our” hereinafter). We welcome you (the “user” / “customer”) to our website (the “Website”) and our Privacy Policy. The Terms of Use for our Website are available at: https://canadiansim-new.myshopify.com/policies/terms-of-service

Our goal is to protect the confidentiality of your Personal Information. Keeping our Privacy Policy up to date helps ensure that you are fully informed. Please review this Privacy Policy regularly to stay aware of any changes.

“Personal Information” refers to data that can be used to identify you and is protected by law.

This Privacy Policy will help you understand:
• how and when your informed consent will be required (with certain exceptions);
• how you may access your Personal Information;
• how to contact us if you have questions or concerns about your privacy; and
• how and why we collect, use, and sometimes share your Personal Information.

To provide you with our products and services, we must collect, use, and disclose Personal Information. This may include your name, address, phone number, email address, payment-card information, device-usage information, and billing history.

Certain types of information—such as your name, address, and phone number—may not always be considered protected Personal Information if they are publicly available (e.g., in public directory listings).

Additional details related to specific products and services may be provided as needed, such as in the Terms of Use for our cellular and wireline products and services, Website Terms of Use, our mobile apps, or our FAQ pages.

II. YOUR PERSONAL INFORMATION AND CONSENT
How and when does CanadianSIM collect Personal Information?
We may collect your Personal Information in several ways, including:
• during an activation, inquiry, or purchase of a product or service, including transactions completed through our sub-dealers, retailers, or service representatives;
• when you purchase our products or services through any of our service channels, including technical support, warranty services, repair claims, or related service processes;
• from third parties such as credit-reporting agencies or other parties with whom you have had a payment relationship;
• when you speak with our call-centre agents, use our products or services, visit our Website, or use our mobile apps.

When you contact us by email or submit a form on our Website, we retain the information you provide so that we may respond appropriately. Form submissions may request your name, email address, or phone number; however, you may also browse our Website anonymously.

By submitting your Personal Information, you consent to CanadianSIM contacting you via phone call, SMS, email, or WhatsApp regarding our products and offers, including if your number is registered under the National Do Not Call List (DNC).

Does CanadianSIM require my consent to collect, use, or disclose Personal Information?
Yes—subject to limited exceptions. You are deemed to consent when using our products or services. In some situations, we may ask for your express consent before collecting, using, or disclosing Personal Information, particularly if the information is sensitive or used for a new purpose. Express consent may be given verbally, by checking a box, signing an agreement, or through another affirmative action.

You may withdraw your consent (express or implied) when it is not required for the product or service you use. For example, you may unsubscribe from marketing communications such as commercial emails or SMS messages.

When Personal Information is necessary to deliver our products or services, or to protect the safety and security of our network, you may not opt out of such use. In such cases, your only option is to discontinue the product or service.

Privacy legislation permits certain exceptions to consent, including when:
• it is necessary to protect you (e.g., a medical emergency or safety threat);
• it is ordered by a court or required to comply with a lawful warrant;
• it is needed to collect outstanding amounts owed to us;
• a breach of law or an agreement is being investigated (e.g., piracy under the Copyright Act);
• it is needed to investigate, prevent, or suppress fraud or to secure our networks; or
• it is otherwise legally authorised or required.

What is de-identification, and does CanadianSIM use de-identified information?
“De-identification” is the process of removing Personal Information from a record or dataset so that individuals cannot be reasonably identified. Once de-identified, such data is no longer considered Personal Information, and privacy laws such as FIPPA and MFIPPA do not apply to its use or disclosure.

While de-identification does not eliminate the possibility of re-identification entirely, it significantly reduces the risk and allows organisations to use data for analysis, reporting, service improvement, and research.

Yes—CanadianSIM uses de-identified information to improve its operations, products, services, and offers, as well as to create analytic and marketing insights. De-identified information may be combined with statistical data from public sources or third-party aggregators.

III. YOUR PERSONAL INFORMATION: COLLECTION, USE, AND DISCLOSURE
How does CanadianSIM use my Personal Information?
We use your Personal Information—including sharing with our affiliates, licensors, licensees, officers, authorised agents, and employees—to:
• provide you with our products and services, including through third-party suppliers;
• meet our legal and regulatory obligations and comply with privacy laws;
• understand your preferences, needs, and requirements;
• promote products and services that may interest you;
• determine eligibility for products and services and make relevant recommendations;
• maintain ethical business dealings with you;
• enhance and develop our products and services;
• manage our business operations effectively; and
• maintain and secure our networks, including detecting, preventing, or stopping fraud.

We use industry-leading data analytics tools to support these purposes.

When is Personal Information disclosed?
We may disclose your Personal Information when permitted or required by law, including:
• to a person acting as your authorised agent, such as a legal representative or authorised user on a household/multi-device account;
• to government agencies or authorised organisations for identification verification, investigation of legal or contractual breaches, fraud detection, or network protection;
• as permitted or required by applicable law;
• to credit-reporting agencies or other parties with whom you have had a payment relationship, for credit-worthiness assessments;
• to delivery companies for shipment of products or services you purchase;
• to telephone-directory or communications-service providers, such as carriers offering roaming services;
• to third-party collection agencies to recover outstanding amounts owed;
• to third parties when you have provided prior consent, such as smart-home device providers, financial institutions, insurance providers, social-media platforms, or other websites;
• in emergencies involving an immediate threat to life or property, to the appropriate public authority.

IV. CORRECTING AND SAFEGUARDING YOUR PERSONAL INFORMATION
How is Personal Information protected?
We use security safeguards appropriate to the sensitivity of the Personal Information. All employees with access to Personal Information receive regular training on privacy and data-security practices.

We require third-party suppliers and agents to protect Personal Information through contractual safeguards.

You can help protect your Personal Information by using strong, unique passwords, changing passwords regularly, and avoiding password reuse. While we take precautions, no security system can guarantee absolute protection in the digital age.

How can you review and correct your Personal Information?
You may contact the CanadianSIM Privacy Office to request access to your Personal Information. Subject to legal exceptions and limitations, we will respond within a reasonable timeframe. We may charge a reasonable fee as permitted by law.

Access may be denied if disclosure would reveal another person’s Personal Information or confidential or privileged information.

We aim to keep your Personal Information accurate and complete. Please notify us of any inaccuracies—for example, on your billing statements—and we will correct them.

How long do we retain Personal Information?
We retain Personal Information only as long as reasonably necessary for the purposes described in this Policy or as required by law. Even after you are no longer a customer, some Personal Information may be retained for fraud prevention, security, or business-operations requirements.

Once no longer required, Personal Information is securely deleted, destroyed, or de-identified.

Could Personal Information be transferred or processed outside Canada?
Yes. Personal Information may be transferred to, stored by, or processed by our suppliers or agents outside Canada, subject to appropriate contractual safeguards. However, foreign laws may apply to your Personal Information while it is abroad.

V. MODIFICATIONS & CONTACT INFORMATION
Can this Privacy Policy change?
Yes. We may update this Privacy Policy from time to time. Changes will be posted on our Website. You may also request notification of updates.

Questions or concerns about our privacy practices?
You may review common privacy questions at: https://canadiansim.com/privacy-policy

If you have further concerns, contact us at:
CanadianSIM
Privacy Office
Suite 1109, 4789 Yonge Street
Toronto, Ontario
M2N 0G3
Email: info@canadiansim.com

 

We investigate all privacy complaints and take appropriate steps to resolve them, including modifying our practices when necessary.

Unresolved concerns after contacting CanadianSIM?
If your concerns remain unresolved, you may contact:

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec
K1A 1H3

Website:
English: https://www.priv.gc.ca/en
Français: https://www.priv.gc.ca/fr

Toll-free: 1-800-282-1376
Phone: (819) 994-5444
TTY: (819) 994-6591